Reservation and Customer Service Policy at the Salon:

• In case of no-show, lateness, or cancellation, the client is not entitled to a refund or compensation with another service.
• For group bookings: a deposit must be paid for each client to secure the reservation.
• Please arrive 20 minutes before your appointment.
• The waiting time before the service may range from 20 to 30 minutes.
• Photography inside the salon is prohibited without permission from management.
• We apologize for not accepting children under 6 years old to ensure the comfort of our clients.
• Payment can only be made via bank transfer or electronic payment.
• Clients are not allowed to switch employees after the booking is completed unless permitted by management or the receptionist, if possible.
• If you are more than 15 minutes late, your reservation will be automatically transferred to the waiting list.
• Promotions do not apply to advance bookings and are only valid if available or according to the terms of the advertised offer.